1. To enable us to meet your requirements efficiently we require at least between 12- 24 hours notice for all online bookings. All other Bookings Please Call: 07531 444 555. Or :01476 330 492 2. However if your booking is of an immediate nature, we will try to accommodate but cannot guarantee the booking depending on availability. All bookings are subject to availability.
3. Silver Cabs Grantham does not accept liabilities for any delays caused by rerouted journeys beyond our control, i.e. accidents, traffic jam, breakdown, diversions or extreme weather.
4. All our prices are based on a daily rate 6:00am-23:00pm. If your booking is not between this hours night rate may apply. Minimum fare for all online bookings will be £10.00.
5. Bank Holidays, Christmas Eve, New Year's Eve, 5-6 Passenger extra charge will apply.
6. You can pay by Debit/Credit Card, Contactless Apple Pay, Android Pay, JCB, Payment Link or by cash to the driver on the day. We accept all major cards including American Express as payment.
7. Any damage caused to the interior/exterior of any of our vehicles by the client will be charged accordingly.
8. If you have made a Booking Online through our website: https://www.silvercabs.co.uk You agree to the terms below as the exclusive basis which this agreement such booking by ticking the "I agree to Terms and Conditions". If you are booking on behalf of someone else, by clicking "I agree to Terms & Conditions", You are representing that You have their authority to accept these terms and conditions on their behalf.
9. Refund Policy. You will be entitled to a full refund, If you cancel your booking Between 30 Days And 4 Hours prior to the journey you will be entitled to a full refund. If you cancel your booking under 4 hours and if the Taxi was not dispatched from our Office in Grantham, Lincolnshire will be at Silver Cabs discretion to refund you.
10. In the event that You are not available at the Agreed Pick-Up Point within 20 minutes - and 60 minutes waiting for the Airport pick up of the Agreed Time, it will be at the Silver Cabs discretion to/treat Your non-availability as a cancellation, and will be at Silver Cabs discretion to refund you.
11. For pre-paid Bookings, any refunds due to you to for cancellations will be made to the card used to make the payment within up to 5 business days.
12. If you have a preferred route, please inform the driver as soon as you get in the car, If not the driver will take the most appropriate route. If you have a problem or complaint it is essential that you inform the driver immediately.
13. Smoking or eating is not permitted in our cars.
14. Our aim is to provide all our clients with an excellent level of service, However if in the unlikely situation we are unable to cover your journey, we will automatically refund your booking giving you plenty of time to make alternative arrangements.
15. No alcohol will be permitted "inside" the vehicle at any time under any circumstances. Should the vehicle require valeting due to negligence or alcohol illness a charge of £70.00 will be made to cover the cost of cleaning and subsequent loss of earnings.
16. The company reserve the right to decline any bookings and to request any passenger to leave the vehicle if it deems his/her conduct to be incompatible to the safety of the driver.
17. We strictly require a mobile number for the passengers we pick-up, as this is our way of establishing contact with the passenger.
18. When the Booking is made and the pick-up is not paid in advance and the distance is more than 15 miles radius from our Office in Grantham, Lincolnshire. We reserve the right to not dispatch the car until a deposit by payment link is paid, this is to avoid a No-Show. Drivers or the Office may at certain times to ask for payment up front if the journey is long distance and paid in cash.
19. Without prior notice: The Company reserves the right to amend, change, delete or add to these terms and conditions whenever necessary.
20. Silver Cabs Grantham do not store or collect credit card details nor do we share customer details with any 3rd parties.